Posted in Customer Service, Feature Showcase, New Feature | No Comments »
August 4th, 2010 by Cem Hurturk
We are always looking for different ways to provide better and faster service to our users whenever they need help or assistance from our side. Until now, we were providing support service via email but this has started to become a problem while our user base was growing.
We have built a brand new support center and embedded it into user area. Sendloop users can reach their support desks by clicking “Support” link on the top menu:
We did our best to keep the support center as simple as possible. Once you enter into your support center, a warm welcome message will be displayed to you.
Below the welcome message, you will see your tickets. You will be able to open a new support ticket or update existing ones with a few clicks.
This new support desk will let us to provide a faster customer service to you, also it will let you to reach your old tickets, re-open or update them.
We hope you like the new support desk and always, feel free to share your feedback with us.
Thanks for being a member of the big Sendloop family.
If you wonder about what kind of support desk system we are using, it’s definitely Helpspot because of the full featured API. Thanks go to Ian Landsman.
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June 3rd, 2010 by Cem Hurturk
Well, this was a delayed decision but finally it’s here: Sendloop Community Forums.
As most of you know, we were using GetSatisfaction to host our community discussion area, however it was too far away from being a warm place to be a community discussion area. Therefore, we decided to stop using GetSatisfaction and host our own forum area on the website.
We searched for a good, easy-to-customize forum application written in php and made a decission on bbPress. It’s been developed by the WordPress team. It’s easy, based on the same WordPress backend and easy to customize.
In just a few days, we customized the user interface, wrote some plug-ins for it and prepared our new community discussion forums on the website. Check it out:
http://sendloop.com/forum/
Come and say hello. It’s new, there’s no so many topics and discussions at the moment but we believe it will be popular across our user base and visitors in a very short time.
For any questions related to your Sendloop account, features, email marketing, email design or Sendloop integration, feel free to get in touch with us and other users through our forums.
Take care.
Posted in Customer Service | No Comments »
June 3rd, 2010 by Cem Hurturk
Two months ago, we have announced our monthly plans that are ideal for frequent senders. As most of you know, our Pay-As-You-Go plan is a good choice for users who send campaigns rarely.
Based on the feedback we have received from you in the past, we started to offer monthly plans that are calculated based on the number of subscribers you have in your lists. This gives you freedom to send as many email campaigns as you need and pay an affordable monthly fee.
Our monthly plans start from $35 with 2,500 subscribers and unlimited monthly email delivery.
There’s a monthly plan suitable for anyone. Just check out our pricing page: http://sendloop.com/pricing/
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January 19th, 2010 by Cem Hurturk
We have started a LinkedIn group recently to stay connected with our users and learn their needs and feedbacks.
If you have a LinkedIn account and a Sendloop user/fan, why don’t you subscribe to our LinkedIn group?
http://www.linkedin.com/groups?gid=2149793
You can discuss any topic related to email marketing and Sendloop in the group. We will be happy to participate and exchange ideas with you.
Posted in Customer Service | No Comments »
May 7th, 2008 by Cem Hurturk
We were experimenting with Twitter for a while and decided to announce Sendloop @ Twitter account officially. We post frequently updates to Sendloop Twitter account about what we are doing at the moment, thoughts, etc.
If you are a Twitter fan, then check Sendloop @ Twitter here.
Posted in Customer Service | No Comments »
April 29th, 2008 by Cem Hurturk
Hi Everyone,
We have been searching for a good, easy-to-manage and customizable forum web application for a while with no luck. Then suddenly, we came across GetSatisfaction.com service which brings customers and companies together and provide a good discussion area.
We decided to use GetSatisfaction.com as a discussion area of Sendloop and setup our community account over there.
You can browse latest 15 discussion topics on our Community page and post new discussion threads.
Our new discussion area open to any topic related about email marketing, managing subscriber lists, email deliverability, email design and other related topics.
You can access Sendloop at GetSatisfaction.com directly via:
http://getsatisfaction.com/octeth/products/sendloop_sendloop
Looking forward to hear from you.