There are three suppression entry sources:

  • User added
  • Administrative
  • SPAM Complaint

User Added

These entries are named under your account name and can be managed by you. You can delete existing ones and add new ones.

Administrative

These entries are suppressed by Sendloop Team. There may be several reasons for this. For example, we might have received a SPAM or junk email complaint from one of your recipients directly. In such cases, Sendloop crew will add the email address into your suppressed list to avoid any SPAM issues in the future.

SPAM Complaint

Whenever a recipient clicks “SPAM” or “Junk Email” button in the email client or service (such as AOL, Hotmail or Yahoo!), we get notified about this and immediately add the recipient email address into suppression list of your subscriber list to avoid any future unsatisfaction.

Both administrative and spam complaint suppression entry types can not be managed by Sendloop users. They’re automatically handled and managed by Sendloop system to keep your account in borders of our anti-spam policy.